Privacy Policy

Stokes Healthcare Inc. and its two divisions Epicur Pharma® and Stokes Pharmacy® are committed to the safety and security of your data. To help you understand how we protect your information, below we have listed the details of why we need it and how we use it:

We only use your data to better your experience with .
We will protect your data like it’s our own.
You’ll always receive straightforward information from us, no surprises.
You get to decide what information you receive from us.

How we use your information:

Below is a list of ways we use your data and why.

Information sent by email about our services keep you up to date and are only sent with your permission.
Advertisements are intended to keep you informed about our latest news.
Finding out what types of information you, and other customers, like so we can make sure you receive the updates you want.
Contact history data is used to provide the best possible customer service and support.
Device information and how you use our website when you’re on that device will help us improve our website for your viewing experience.
Information you share with us when you browse our site, such as IP address, device type, and location data (if chosen) will help us learn how you use our website and will also let us better protect the site.
Survey or promotion responses can be anonymous, but this information is always used to provide better customer experiences.

Your rights:

The following rights relate to your personal information and the rights to request, amend and otherwise control that information that we extend to all of our customers subject to the limitations of any applicable federal, state and local laws and regulations:

To request disclosure of our data collection and sales practices in connection with the requesting consumer (listed above).
To request a copy of the specific personal information collected about them during the 12 months before their request.
To request that we delete your data, or stop processing it or collecting it, in some circumstances.
The right to request that personal information not be sold to third parties. (We do not sell personal data to third parties).
The right not to be discriminated against because they exercised any of the new rights.
To request the correction of inaccurate personal information.
To stop direct marketing emails or withdraw consent for other consent-based processing.
To request transfer of your data either to you or another service provider.
To complain to your data protection regulator.
If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Disclosing your information:

Your personal data, including name, address, or email information, will never be sold to third parties. Your information will only be used in conjunction with service providers who help us run our business and make it possible to get you the information you have requested, including social media sites.

Marketing Messages:

If you have agreed to receiving information, we will send you marketing emails to keep you up to date on our latest company news and to help you keep up with industry trends.

You can choose to stop receiving marketing messages from our team at any time by unsubscribing. You can also hit “unsubscribe” from any email you have received from us. Your preferences will automatically be updated, and we will respect your choice to not receive further marketing messages.

Keeping your information:

Your information will be on record for as long as it is needed in order to provide you with the services you have inquired about or to provide you with information you have requested.

Changes to how we protect your privacy:

From time to time, we may make changes to this page as we make updates to how your data is processed. If the changes are significant, we will make you aware of that on our websites or in other forms of contact such as email. In these cases, you will be able to review the changes before you continue using our websites.

Cookies:

We use cookies on our website to help us make sure you receive the best browsing experience based on your needs and preferences. Below are the four primary types of cookies and why each is important:

Site functionality – These cookies allow you to navigate the site and use the features we have implemented.
Site analytics – With these cookies, we can measure and analyze how our customers use the site in order to improve functionality.
Customer preference – This type of cookie will remember your preferences (ex. language or location), so your browsing experience is seamless and more personalized.
Targeting or advertising cookies – When used, these cookies are used to deliver relevant ads to you and limit the number of times you see an ad. This allows for measured effectiveness of marketing campaigns.

When using our site, you can choose to allow or disable the placement of these cookies on your device. If cookies are deleted or disabled, your user experience may be affected.

California Resident Customers

Last Updated: 7/17/2023

This section explains the rights of California residents regarding the collection, use, sale, and sharing of their personal information under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). We may update and make changes to this section, so we encourage you to review it periodically.

Key Terms. It would be helpful to start by explaining some key terms used in this section:

We, us, our	Stokes Healthcare Inc. (D/B/A Stokes Pharmacy and D/B/A Epicur Pharma)
Personal information	Any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with a particular consumer or household.
Sensitive personal information	Personal information revealing a consumer’s social security number, driver’s license and passport numbers, account numbers and credentials, precise geolocation, racial or ethnic origin, religious beliefs, or union membership, personal information concerning a consumer’s health, sex life, or sexual orientation, contents of a consumer’s mail, email and text messages where the business is not the intended recipient, genetic data, and biometric information.
Biometric Information	An individual’s physiological, biological, or behavioral characteristics, including information pertaining to an individual’s deoxyribonucleic acid (DNA), that is used or is intended to be used singly or in combination with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information.

Personal Information We Collect About You. In the preceding 12 months, we have collected the following categories and specific types of consumer personal information:

Categories of Personal Information	Specific Types of Personal Information Collected
Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers)	Name, image, postal address, IP address, email address, account name, and professional license number.
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.	Telephone number, employment, medical information (COVID), credit card information.
Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)	Record of products purchased.
Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement)	Cookies for; website functionality, website analytics, customer preferences, targeting and advertising.
Geolocation data	Website functionality, website analytics, customer preferences, targeting and advertising.
Professional or employment-related information	Practitioner license information. (For RACE CE credit and order fulfillment)

How Your Personal Information is Collected. We collect most of this personal information directly from you—in person, by telephone, text or email and/or via our website. However, we may also collect information from the following categories of sources:

Publicly accessible sources (e.g., professional license records);
Third party (e.g., sanctions screening providers, advertising networks (e.g., trade shows), internet service providers, social networks, data analytics providers, government entities, and data brokers;
Cookies on our website;
Our IT systems, including:
Door entry systems and reception logs;

Why We Use Your Personal Information. We collect and share consumer personal information for the following business purposes:

Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards;
Helping to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for these purposes;
Debugging to identify and repair errors that impair existing intended functionality;
Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with the business, provided the consumer’s personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with the business;
Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business or service provider;
Providing advertising and marketing services, except for cross-context behavioral advertising, to the consumer;
Undertaking internal research for technological development and demonstration;
Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business;
To comply with our legal and regulatory obligations;
For the performance of our contract with you or to take steps at your request before entering into a contract;
For our legitimate interests or those of a third party; or
Where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

The table below explains what we use (process) your personal information for and our reasons for doing so:

What we use your personal information for	Our reasons
To provide products or services to you.	For the performance of our contract with you or to take steps at your request before entering into a contract
To prevent and detect fraud against you or Stokes Healthcare Inc.	For our legitimate interests or those of a third party, i.e., to minimize fraud that could be damaging for us and for you
Conducting checks to identify our customers and verify their identity. Other processing necessary to comply with professional, legal and regulatory obligations that apply to our business, e.g., under health and safety regulation or rules issued by our professional regulators.	To comply with our legal and regulatory obligations
Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies	To comply with our legal and regulatory obligations
Ensuring business policies are adhered to, e.g., policies covering security and internet use	For our legitimate interests or those of a third party, i.e., to make sure we are following our own internal procedures so we can deliver the best service to you
Operational reasons, such as improving efficiency, training and quality control	For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price
Ensuring the confidentiality of commercially sensitive information	For our legitimate interests or those of a third party, i.e., to protect trade secrets and other commercially valuable information To comply with our legal and regulatory obligations
Statistical analysis to help us manage our business, e.g., in relation to our financial performance, customer base, product range or other efficiency measures.	For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price
Preventing unauthorized access and modifications to systems	For our legitimate interests or those of a third party, i.e., to prevent and detect criminal activity that could be damaging for us and for you To comply with our legal and regulatory obligations
Updating customer records	For the performance of our contract with you or to take steps at your request before entering into a contract To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, e.g., making sure that we can keep in touch with our customers about existing orders and new products
Marketing our services and those of selected third parties to: —existing and former customers; —third parties who have previously expressed an interest in our services; —third parties with whom we have had no previous dealings.	For our legitimate interests or those of a third party, i.e., to promote our business to existing and former customers
Credit reference checks via external credit reference agencies	For our legitimate interests or those of a third party, i.e., to ensure our customers are likely to be able to pay for our products and services
External audits and quality checks, e.g., for accreditations and the audit of our accounts	For our legitimate interests or a those of a third party, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards To comply with our legal and regulatory obligations

Who We Disclose Your Personal Information To. In the preceding 12 months, we have disclosed consumers’ personal information to:

Service providers we use to help deliver our products or services to you, such as payment service providers, warehouses and delivery companies;
Other third parties we use to help us run our business, such as marketing agencies or website hosts;
Third parties approved by you, including social media sites you choose to link your account to or third-party payment providers;
External auditors;

We only allow our service providers to handle your personal information if we are satisfied, they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers, contractors, and third parties to ensure they can only use your personal information to provide services to us and to you.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to disclose some personal information to other parties, such as potential buyers of some or all of our business or during a re-structuring. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

Categories of Personal Information We Sold or Shared. We do not sell or share your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale or sharing.
Categories of Personal Information We Disclosed for a Business Purpose. In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose:

Identifiers (e.g., a real name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers);
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, address, telephone number, education, employment, credit card number, debit card number;
Internet or other electronic network activity information (e.g., information regarding a consumer’s interaction with an Internet Web site, application, or advertisement);
Geolocation data;
Professional or employment-related information;

How Long Your Personal Information Will Be Kept. We will keep your personal information while you have an account with us or while we are providing products or services to you. Thereafter, we will keep your personal information for as long as is necessary:

To respond to any questions, complaints or claims made by you or on your behalf;
To show that we treated you fairly; or
To keep records required by federal, state or local law.

We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.

Your Rights Under the CCPA/CPRA. You have the right under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), and certain other privacy and data protection laws, as applicable, to exercise free of charge. Note that we are required to keep certain information on file per federal, state and local laws and regulations.

Disclosure of Personal Information We Collect About You	You have the right to know, and request disclosure of: • The categories of personal information we have collected about you, including sensitive personal information; • The categories of sources from which the personal information is collected; • Our business or commercial purpose for collecting, selling, or sharing personal information; • The categories of third parties to whom we disclose personal information, if any; and • The specific pieces of personal information we have collected about you. Please note that we are not required to: • Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained; • Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information; or • Provide the personal information to you more than twice in a 12-month period.
Disclosure of Personal Information Disclosed for a Business Purpose	In connection with any personal information we may disclose to a third party for a business purpose, you have the right to know: • The categories of personal information about you that we sold or shared and the categories of third parties to whom the personal information was sold or shared; and • The categories of personal information that we disclosed about you for a business purpose and the categories of persons to whom the personal information was disclosed for a business purpose. You have the right to opt-out of the sale of your personal information or sharing of your personal information for the purpose of targeted behavioral advertising. If you exercise your right to opt-out of the sale or sharing of your personal information, we will refrain from selling or sharing your personal information, unless you subsequently provide express authorization for the sale or sharing of your personal information. To opt-out of the sale or sharing of your personal information, visit our homepage and click on the Do Not Sell or Share My Personal Information link here: https://stokeshealthcare.com/do-not-sell-or-share/.
Right to Limit Use of Sensitive Personal Information	You have the right to limit the use and disclosure of your sensitive personal information to the use which is necessary to: Perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services; To perform the following services: (1) Helping to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for these purposes; (2) Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with the business, provided that the consumer’s personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with the business; (3) Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business; and (4) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business; and As authorized by further regulations You have a right to know if your sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. To limit the use of your sensitive personal information, visit our homepage and click on the “Limit the Use of My Sensitive Personal Information” link here: https://stokeshealthcare.com/limit-use-of-sensiitive-personal-information/
Right to Deletion	Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: • Delete your personal information from our records; and • Direct any service providers or contractors to delete your personal information from their records. • Direct third parties to whom the business has sold or shared your personal information to delete your personal information unless this proves impossible or involves disproportionate effort. Please note that we may not delete your personal information if it is reasonably necessary to: • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; • Help to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for those purposes; • Debug to identify and repair errors that impair existing intended functionality; • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; • Comply with the California Electronic Communications Privacy Act; • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us • Comply with an existing legal obligation; or • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Right of Correction	If we maintain inaccurate personal information about you, you have the right to request us to correct that inaccurate personal information. Upon receipt of a verifiable request from you, we will use commercially reasonable efforts to correct the inaccurate personal information.
Protection Against Retaliation	You have the right to not be retaliated against by us because you exercised any of your rights under the CCPA/CPRA. This means we cannot, among other things: • Deny goods or services to you; • Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; • Provide a different level or quality of goods or services to you; or • Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services. Please note that we may charge a different price or rate or provide a different level or quality of [goods and/or services] to you, if that difference is reasonably related to the value provided to our business by your personal information. We may also offer loyalty, rewards, premium features, discounts, or club card programs consistent with these rights or payments as compensation, for the collection of personal information, the sale of personal information, or the retention of personal information.

Non-Retail Customers. In addition to the disclosures above, various information is also collected for employees, job applicants, and former employees. Personal information such as contact information, employment history, resume information, social security number and other information typically accumulated in the course of employment is gathered and kept on file. This information is not sold by us and is used or shared only to comply with state and federal laws as is necessary for employment and providing the benefits extended to employees, such as insurance benefits. All such California residents can request additional information about our privacy practices with respect to their information, as well as make the requests for access, deletion, correction and opt-out available to other California residents outlined in this privacy policy. Please contact us to do so by emailing us at Licensing@StokesHealthcare.com or calling us at (888) 508-5032.
How to Exercise Your Rights. If you would like to exercise any of your rights as described in this Privacy Policy, you can do so here: https://stokeshealthcare.com/request-disclosure/ You may also call us at (888) 508-5032, or email us at Licensing@StokesHealthcare.com.

Please note that you may only make a CCPA/CPRA-related data access or data portability disclosure request twice within a 12-month period.

If you choose to contact us directly by [website/email/phone/in writing], you will need to provide us with:

Enough information to identify you [(e.g., your full name, address and customer or matter reference number)];
Proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill); and
A description of what right you want to exercise and the information to which your request relates.

We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information, or is someone authorized to act on such person’s behalf.

Any personal information we collect from you to verify your identity in connection with you request will be used solely for the purposes of verification.

Have more questions?

Licensing@StokesHealthcare.com | 888-508-5032